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Peace of Mind Guarantee
Installation of your WindowPRO window or door products by an authorized installer is covered by our “Peace of Mind” Guarantee. As long as you own your home, should your WindowPRO window or door fail to perform according to our specifications due to improper original installation, we will bring the workmanship up to our professional standards, at no cost to you. For more information regarding our Peace of Mind Guarantee, please call our Warranty Service Line at 1-866-436-9449.
How to get help
To obtain help under this Limited Warranty, contact your sales representative, the nearest WindowPRO showroom, our Warranty Service Line at 1-866-436-9449 or by visiting our website at www.WindowPRO.com. We will contact you to investigate your claim within approximately two weeks after notification, and arrange for appropriate action.
When you call
Identify the WindowPRO product or glass that is involved; provide the serial number of the affected product (e.g., for windows or patio doors, this is usually etched on the upper right hand corner of the glass); completely describe the problem you have experienced; completely describe any attempts that have been made to correct the problem; and provide the address where the defective product or glass can be inspected, and your phone number so that we can contact you.
If we are contacted by you within the applicable Limited Warranty period, we will provide the warranted remedies at no charge to you. If your products are beyond the coverage period of this Limited Warranty or if your repairs are not covered by this Limited Warranty, our WindowPRO service representatives can provide repairs, replacement parts or routine maintenance services, should you desire, at a reasonable charge. When warranty coverage is unclear, WindowPRO may charge an inspection fee for any on-site product inspections. If the inspector determines the WindowPRO product has a defect covered by this Limited Warranty, the inspection fee will be waived.
